FairSpin Privacy Policy

At FairSpin, we are committed to protecting your personal data and respecting your privacy while you enjoy our platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit fairspin.io, register an account, use the FairSpin app, or interact with any of our services. By using FairSpin casino, you agree to the practices described below. We encourage you to read this policy carefully before you create an account or use our services.

Who We Are and What This Policy Covers

FairSpin Casino is operated by Techcore Holding B.V., a company registered under the laws of Curaçao, registration number 151612, with its registered address at Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao. We operate under a license issued by the Curaçao Gaming Authority (CGA), license number OGL/2024/222/0540. Our payment processing is managed by Fabeltra Ltd, a company incorporated in Cyprus, registration number 399178. When you register at FairSpin, share information through our fairspin login, or use our fairspin app, you consent to the data handling practices set out in this policy.

Information We Collect

We collect several categories of information to provide and improve our services. When you sign up for a fairspin casino account, we ask for your name, date of birth, email address, phone number, and country of residence to verify your identity and comply with anti-money laundering regulations. We also collect financial information necessary for processing deposits and withdrawals, including details related to Visa, Mastercard, Skrill, Neteller, Interac, and cryptocurrency wallets you use on our platform.

• We gather registration and identity verification data, including government-issued ID documents when required.
• We record your transaction history, deposit amounts, and withdrawal requests.
• We track your gaming activity, including games played, session duration, and wagering patterns, to improve our services and detect fraud.
• We collect technical data such as your IP address, browser type, device information, and operating system when you access fairspin online casino.
• We store communication records when you contact our support team via live chat, email, or social channels.

How We Use Your Personal Information

We use the data we collect for legitimate business purposes connected to operating FairSpin casino responsibly and securely. Our use of your information includes account verification, fraud prevention, regulatory compliance, and providing customer support. We also use your data to process any fairspin promo code, fairspin bonus code, or fairspin no deposit bonus code you redeem, ensuring that bonus terms are applied correctly to your account.

• We verify your identity and age to confirm you meet our eligibility requirements.
• We process your deposits and withdrawals securely through our payment partners.
• We personalize promotional offers, including welcome bonuses, free spins, and loyalty rewards under our Play2Earn program.
• We monitor gameplay to detect suspicious activity, prevent bonus abuse, and comply with responsible gambling obligations.
• We send you service-related notifications, including updates about your fairspin casino bonus eligibility or account status.

Marketing Communications

With your consent, we may send you marketing communications about new promotions, a fairspin free spins offer, or updates related to our loyalty program. You can withdraw your consent at any time by adjusting your account preferences or contacting our support team. We will not send you marketing messages if you have opted out, though we may still contact you regarding transactional matters connected to your account.

Legal Basis and Data Sharing

We process your personal data based on several legal grounds, including your consent, our contractual obligations to you as a registered player, our legitimate business interests, and our compliance obligations under Curaçao gaming regulations. We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services.

• We share data with payment processors, including Fabeltra Ltd, to facilitate deposits and withdrawals.
• We work with identity verification providers to confirm your age and identity in accordance with our licensing requirements.
• We may disclose information to regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• We share limited data with game providers and software vendors to deliver slots, live casino games, and sports betting features.
• We may transfer data to law enforcement agencies if we are legally obligated to do so or if we suspect fraudulent activity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on fairspin.io to enhance your browsing experience, remember your preferences, and analyze how you interact with our platform. Cookies help us recognize you when you return to our fairspin casino login page, ensuring smoother navigation and personalized content. You can control cookie settings through your browser, although disabling certain cookies may affect the functionality of our services. For more detailed information, please refer to our separate Cookie Policy.

Data Security Measures

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use encryption technology to safeguard sensitive data, including payment details and account credentials. We regularly review our security protocols to ensure that FairSpin remains a safe and trustworthy blockchain casino for our players.

• We encrypt sensitive data transmitted between your device and our servers.
• We restrict access to personal information to authorized personnel only.
• We conduct regular security audits to identify and address potential vulnerabilities.
• We maintain secure backup systems to prevent data loss.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, regulatory, and accounting requirements. If you close your fairspin casino account, we may still retain certain records for a period required by applicable law, particularly those related to financial transactions and anti-money laundering obligations.

Your Rights Regarding Your Data

We respect your rights concerning your personal information. Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your data. You may also request a copy of the information we hold about you or object to certain types of processing.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to lodge a complaint with a relevant data protection authority if you believe your rights have been violated.

International Data Transfers

As we serve players across multiple regions, including the United Kingdom, Portugal, Hungary, Slovakia, Spain, Canada, Germany, Poland, and other territories, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure that any international transfer of your data complies with applicable data protection standards.

Children's Privacy

Our services are intended exclusively for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes through our platform or via email. We encourage you to review this policy regularly to stay informed about how we protect your personal data.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact our support team at support@fairspin.io. Our customer support is available 24/7 via live chat, email, and other channels to assist you with any privacy-related concerns regarding your FairSpin account.